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Privacy Policy

This website is owned and managed by Kachi Interiors. Your use of this website is subject to the terms and conditions. By using this website, you agree to these terms. If you don't agree with this privacy policy, you must stop using the site.

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Last updated: 26-07-2025

Kachi Interiors ("we", "our", or "us") is committed to respecting and protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in the course of providing interior design services through our website, email communications, and digital platforms.

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​1. Who We Are
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Kachi Interiors is an interior design studio offering tailored services for private clients, developers, and boutique hospitality brands. Our website address is: https://www.kachi-interiors.com.

If you have any questions about this policy or how we handle your data, you can reach us at:info@kachi-interiors.com
+44 7718 053397

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2. What data do we collect?
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We collect personal data in the following ways:

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a. Information You Provide Directly

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This includes data you voluntarily submit through:

  • Our contact or inquiry forms

  • Email correspondence

  • Phone consultations

  • Online bookings or design questionnaires

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Examples of personal data:

  • Name

  • Email address

  • Phone number

  • Project location/address

  • Design preferences, budgets, or goals

  • Photos, videos, or floor plans you provide

  • Business/company name (for trade clients)

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b. Automatically Collected Data

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When you visit our website, we may collect limited data such as:

  • IP address

  • Browser type and version

  • Pages visited

  • Time and date of visit

  • Location data (approximate)

  • Referring website

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This information is collected via cookies and similar technologies.

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3. How We Use Your Information
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We use your information to:

  • Respond to your inquiries or bookings

  • Provide design services and follow-ups

  • Send invoices or contracts

  • Improve user experience on our website

  • Communicate about service updates, offers, or news

  • Maintain client records in compliance with legal and financial obligations

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We do not sell or rent your information to third parties.

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​4. Lawful Basis for Processing (Under GDPR)
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  • We process your data only when we have a lawful basis, such as:

  • Consent – when you submit a form or sign up for updates.

  • Contractual necessity – to fulfil a service you have requested.

  • Legal obligation – for tax, financial, or regulatory compliance.

  • Legitimate interests – to maintain smooth communication or improve service offerings.

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5. Who We Share Your Data With
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We only share data with trusted third parties essential for running our business, including:

  • Secure cloud storage (e.g. Google Drive, Dropbox)

  • Project management software (e.g. Notion, Trello)

  • Email and communication tools (e.g. Gmail, Wix forms)

  • Analytics and website platforms (e.g. Google Analytics)

  • Payment and invoicing tools (e.g. PayPal, Stripe, QuickBooks)

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All third-party providers are GDPR-compliant or equivalent.

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​6. Cookies & Tracking Tools
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Our website uses cookies to enhance your browsing experience and track how users interact with the site. This helps us improve performance, user flow, and security.

You can adjust or disable cookies via your browser settings.

For more information, see our [Cookie Policy].

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7. How Long We Keep Your Data
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We retain personal data only as long as necessary for:

  • Providing services and communication

  • Complying with legal and tax requirements

  • Supporting follow-up projects or long-term design support

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If you request deletion, we will securely dispose of your data unless we are legally required to retain it.

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8. Your Rights
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Under GDPR (or similar data protection laws), you have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to processing or restrict how data is used

  • Withdraw consent at any time

  • File a complaint with your local data protection authority

You can make any such requests by emailing info@kachi-interiors.com.

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9. Security Measures
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We take appropriate security measures to prevent unauthorized access, disclosure, or loss of your personal data. These include:

  • Secure email and password protection

  • Encrypted cloud storage

  • Limited internal access to client information

However, no online transmission is ever 100% secure. You use our website and services at your own risk.

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10. Changes to This Policy
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We may update this Privacy Policy periodically. Changes will be posted on this page and, where appropriate, notified to you via email or website alert.

We encourage you to review this policy from time to time.

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11. Cookie Policy
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This website uses cookies to enhance your experience, analyse site usage, and support our marketing efforts. This section explains what cookies are, how we use them, and how you can control your preferences.

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a. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly and remember your preferences over time. Some cookies are essential for functionality, while others help us understand how visitors interact with our site.

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b. Types of Cookies We Use

We use a combination of essential, performance, analytics, and marketing cookies to ensure the website functions effectively and delivers a smooth user experience. Essential cookies are necessary for basic site functionality, such as navigating pages or submitting forms, and cannot be disabled. Performance cookies help us improve how the website operates by tracking load times and responsiveness. Analytics cookies, such as those provided by Google Analytics, allow us to understand how visitors interact with our site so we can enhance content and usability; all data collected is anonymised. Lastly, marketing cookies may be used by third-party platforms like Facebook or Instagram to deliver targeted advertising or measure the effectiveness of our campaigns.

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c. Cookies in Use

We may use tools such as:

  • Google Analytics

  • Facebook Pixel

  • Wix performance cookies

  • Session cookies for design questionnaire/forms

All third-party services are either GDPR-compliant or covered under equivalent frameworks (e.g., Standard Contractual Clauses).

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d. How to Manage or Disable Cookies

When you first visit our site, you’ll be shown a cookie consent banner giving you the option to accept or reject non-essential cookies.

You can also manage cookies through your browser settings:

  • In Chrome: Settings → Privacy and security → Cookies and other site data

  • In Safari: Preferences → Privacy

  • In Firefox: Preferences → Privacy & Security → Cookies and Site Data

Please note: disabling cookies may affect how the site functions.

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e. Cookie Duration

Some cookies are session-based (deleted when you close your browser), while others are persistent (stored for a set period). These help us remember returning users and improve your browsing experience.

Terms & Conditions

Overview
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Last updated: 26-07-2025

Welcome to Kachi Interiors. By accessing or using our website (kachi-interiors.com) and/or purchasing our services, you agree to be bound by the following terms and conditions ("Terms"). The terms “we,” “us,” “our,” or “Kachi Interiors” refer to Kachi Interiors. The terms “you” or “client” refer to the user of our website or purchaser of our design services.

If you do not agree to these Terms, please do not use the website or purchase our services.

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1. Use of Website and Services
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Your use of this website and purchase of any service constitute acceptance of these Terms. We reserve the right to modify or update these Terms at any time by posting the revised version on this page. It is your responsibility to review these Terms regularly. Continued use of the website or services after changes constitutes your acceptance of those changes.

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2. Purchase and Payment
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  • Full payment is required upfront before any design work commences, unless otherwise agreed in writing.

  • The design process begins only after full payment (or agreed payment terms) and receipt of all necessary information from you.

  • The contractual relationship becomes effective once payment is received and the contract is signed, or as otherwise agreed between the parties.

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3. Design Services
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  • The duration of the design process varies by service and begins once all client information is received.

  • An initial consultation (via email or call) will be arranged to discuss your design requirements and service details.

  • You confirm that all information provided is accurate. You accept responsibility for any issues arising from inaccurate or incomplete information.

  • We will provide a Design Pack containing mood boards, layouts, and other deliverables as outlined in your purchased package.

  • 2D and 3D visuals are created once the design is approximately 75% complete and upon your approval, unless you request otherwise.

  • Visuals are for illustrative purposes only and do not guarantee exact design or construction specifications.

  • Kachi Interiors is not liable for any purchases, modifications, delivery issues, or product discrepancies made by you or third parties.

  • You are responsible for verifying product dimensions and suitability before purchase.

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4. Revisions
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  • The standard service includes:

    • One revision of a mood board

    • One revision of a room layout

    • One revision involving up to two items in the shopping list

  • Additional revisions beyond this scope will incur extra fees, and quotes will be provided accordingly.

  • Revisions do not include changes to 2D or 3D visuals. Any revision requests for visuals are treated as additional revisions and priced separately.

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5. Third-Party Services
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  • We may refer you to third-party contractors, retailers, or service providers; however, we do not provide these services ourselves.

  • Kachi Interiors accepts no liability for any loss, damage, or failure arising from contracts or arrangements between you and third parties.

  • You agree to indemnify and hold harmless Kachi Interiors against any claims related to third-party services or products.

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6. Cancellations and Refunds​
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  • Design services may be cancelled up to 3 days before the agreed start date with full refund eligibility.

  • Cancellation requests must be sent via email to info@kachi-interiors.com.

  • Requests received less than 3 days before the start date are not eligible for a refund.

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7. Your Warranties and Obligations
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By using our services, you warrant that:

  • You are 18 years of age or older.

  • All information you provide is truthful and accurate.

  • You will not reproduce, duplicate, copy, sell, or modify any design work without our written consent.

  • You agree to provide photos of completed projects and grant Kachi Interiors permission to use these images for promotional purposes.

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8. Limitation of Liability
 

  • Our design services are advisory and for recommendation purposes only.

  • We are not responsible for construction, installation, or implementation of the designs.

  • Consult with contractors to confirm measurements and compliance with regulations.

  • You accept full responsibility for the execution of the design and any consequences arising therefrom.

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9. Contact

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If you have any questions about these Terms, please contact us:

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Thank you for choosing Kachi Interiors.

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